Shipping Policy

At Kairon Leather, we are committed to delivering high-quality, handcrafted leather items directly to your doorstep. Please review our shipping policy below to understand how your order is processed and delivered.

1. Free Shipping Worldwide

We offer Free Worldwide Shipping on every single order with no minimum purchase required and no hidden fees.

Shipping Exclusions: We currently ship to almost every country across the globe, with the exception of Russia, Israel, Iran, Iraq, India, and OFAC-sanctioned countries.

2. Made-to-Order & Delivery Timelines

Every jacket we make is Made to Order. We do not ship mass-produced, off-the-shelf items from a dusty warehouse. Instead, our team begins stitching your custom item as soon as your order is confirmed.

• Production & Stitching Time: 5 to 7 business days

• Delivery / Transit Time: 9 to 14 business days

• Total Estimated Delivery Window: 14 to 21 business days

Because each piece is crafted specifically for you upon purchase, we ask for your patience while our craftsmen carefully stitch, inspect, and package your leather jacket before dispatch.

3. Trusted Express Couriers

To ensure your package arrives quickly and safely, we partner with premier express shipping providers including DHL, FedEx, and Skynet. We reserve the right to select the best carrier based on your location for the fastest delivery possible.

PO Boxes & APO/FPO Addresses: We are currently unable to deliver to PO Box, APO, DPO, or FPO addresses. Please provide a physical home or business address at checkout.

4. Customs Duties & Import Taxes

We want your shopping experience to be hassle-free. All customs duties and taxes are fully covered by us.

• In most cases, our team pays all duty fees online in advance.

• If your package arrives with unexpected duties due, please accept the delivery and pay the carrier directly.

• Simply send a photo or digital copy of the duty payment receipt to our Customer Support Team, and we will issue a full reimbursement back to your payment method within 5 to 7 business days.

5. Lost or Damaged Packages

If your tracking link marks your order as "Delivered" but you have not received your package, or if your item arrives damaged in transit:

1. Contact Us Immediately: You must contact our Customer Support Team and the courier within 5 business days of the marked delivery date to open an investigation. (Claims made after 5 business days cannot be accepted).

2. Resolution: Once the carrier verifies the issue, we will issue either a full store credit or ship a free replacement of your original order.

Please note: Lost packages in transit are eligible for replacement or store credit, but not monetary refunds.

6. Tracking & Delivery Responsibilities

A. Tracking Your Package

Once your jacket is stitched and shipped, we will email you a tracking number. It is the buyer’s responsibility to monitor tracking updates and be available to receive the package.

B. Failed Delivery Attempts

If the courier attempts delivery while you are unavailable, or if they place your package on hold, please contact the courier directly to arrange a redelivery. If multiple delivery attempts fail, the courier may destroy or abandon the parcel, and we cannot be held responsible for destroyed orders.

C. Refusing Delivery

If you refuse to accept delivery of your package from the courier, the parcel will be destroyed or abandoned. We cannot process refunds or returns for refused packages. To request a return, you must first accept the package and then follow our official Return Instructions.

D. Incorrect Address

Please double-check your full address during checkout. Once a package is dispatched, we cannot change the delivery address. If an incorrect address causes a delivery failure, return shipping costs and duties exceed the item's value, meaning the package will be destroyed by the carrier without an option for a refund or cancellation.

7. Additional Order Guidelines

• Order Confirmation: You will receive an automated email confirmation as soon as your payment clears. If you do not see it, please check your spam folder or reach out to our Customer Support Team.

• Combined Shipments: If you place multiple orders going to the same delivery address, we may combine them into a single package to save overall transit time. This may occasionally add a brief delay to your initial order while remaining items complete stitching.

Need Assistance?

If you have any questions regarding your shipment or order status, please reach out to our Customer Support Team via our Contact Us page or directly through email.