Return Policy

At Kairon Leather, every product is carefully handcrafted to order using premium materials. We want you to love your purchase. If you need to make a return or exchange, our straightforward policy below outlines everything you need to know.

1. 30-Day Return Window

You have 30 days from the exact date your order is delivered to request a return or exchange.

To qualify for a return or exchange:

• The item must be unworn, unwashed, and in its original condition.

• All original product tags, labels, and packaging must be attached.

• The jacket must be free of stains, scents (such as perfume or smoke), pet hair, or signs of wear.

2. Choosing the Right Size

Because our jackets are Made to Order, we strongly encourage you to review our Size Guide on the product page before placing your order.

Need assistance? If you are between sizes or unsure about measurements, contact our Customer Support Team prior to placing your order. We are happy to help you select the perfect fit to avoid the hassle of return shipping!

3. How to Request a Return or Exchange

1. Contact Support: Visit our Contact us page, enter your name, email, order number & reason of return. You can also Email our team (contact@kaironleather.com) within 30 days of delivery with your Order Number, reason for return, and clear photos of the item.

2. Get Authorization: Once approved, we will provide you with the return shipping address and Return Authorization details.

3. Ship Your Item: Securely pack the jacket and ship it back using a trackable courier service.

Please note: Unauthorized returns sent back without prior approval cannot be processed.

4. Shipping Costs for Returns

• Standard Returns & Size Exchanges: If you changed your mind or selected the wrong size, the customer is responsible for the return shipping fee.

• Defective, Damaged, or Incorrect Items: If you receive a damaged item, manufacturing defect, or the wrong size/style compared to your order, we will cover the return shipping cost or ship a brand-new replacement at zero extra charge.

5. Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

• Custom Orders: Any jacket made with custom measurements, embroidery, or custom color modifications requested by the customer.

• Clearance or Final Sale Items.

• Worn or Damaged Goods: Items showing signs of wear, wash, missing tags, or customer damage.

• Refused or Uncollected Deliveries: Packages that were refused upon delivery or abandoned at customs.

6. Refund Processing Time

Once your return arrives at our facility and passes quality inspection (typically within 2 to 3 business days of arrival):

• Refund Method: We will process your refund directly back to your original payment method.

• Timing: Refunds take approximately 5 to 7 business days to post to your bank or card statement.

• Shipping Fees: Original shipping charges (if any express shipping fees were paid) are non-refundable.

7. Order Cancellation Policy

Because stitching begins shortly after an order is confirmed:

• Within 24 Hours: You can cancel your order for a 100% full refund.

• After 24 Hours: Once cutting and crafting have started, cancellations requested after 24 hours will incur a 20% material/restocking fee, with the remaining balance refunded to you.

• After Dispatch: Orders that have already been shipped cannot be cancelled.

Contact Us

Have questions about making a return or finding your size? Reach out to our Customer Support Team through our Contact Us page or directly via email—we are always here to help!