Refund Policy

At Kairon Leather, customer satisfaction is our top priority. We hold our handcrafted leather products to the highest quality standards. This Refund Policy outlines when and how monetary refunds, store credits, or replacements are processed.

1. Refund Eligibility Overview

To be eligible for a full or partial refund back to your original payment method:

The return request must be initiated within 30 days of delivery.
The jacket must be returned in unworn, unwashed, and original condition with all brand tags and packaging attached.
The item must pass our quality inspection upon arrival at our facility.

2. Order Cancellation Refunds

Because every order is Made to Order, crafting begins quickly after an order is placed:

Cancellations Within 24 Hours: If you cancel your order within 24 hours of purchase, you will receive a 100% full refund to your original payment method.
Cancellations After 24 Hours: Once materials have been cut and stitching has begun, cancellations requested after 24 hours are subject to a 20% material and restocking fee. The remaining 80% balance will be refunded.
After Shipment: Once an order has been dispatched from our workshop, it cannot be cancelled or refunded until the package is delivered and returned under our standard Return Policy.

3. Defective, Damaged, or Incorrect Items

If you receive an item that is damaged during transit, has a manufacturing defect, or differs from the size/style ordered:

Contact our Customer Support Team within 5 business days of receiving your package.
Provide clear photos showing the defect, damage, or issue alongside your order number.
Once verified, you can choose between a 100% free replacement (with zero return shipping cost) or a full refund.

4. Non-Refundable Items & Scenarios

Monetary refunds will not be issued under the following circumstances:

Custom / Tailored Orders: Custom-fitted jackets or items with personalized embroidery or modifications requested by the customer.
Refused or Unclaimed Packages: Deliveries refused by the customer upon arrival or abandoned at local customs facilities.
Incorrect Address: Orders delivered incorrectly or destroyed by the courier due to an invalid shipping address provided during checkout.
Late Claims: Damaged or lost package claims submitted more than 5 business days after the marked delivery date.

5. Refund Processing Timelines

Inspection Period: Returns are inspected within 2 to 3 business days of arriving at our warehouse.
Issuance: Once approved, your refund will be processed immediately to your original payment method (Credit Card, PayPal, or Stripe).
Posting Time: Depending on your financial institution, it typically takes 5 to 7 business days for the credited funds to reflect on your bank or card statement.

Questions Regarding Your Refund?

If you have any questions or need to inquire about the status of a pending refund, please contact our Customer Support Team through our Contact Us page or via email.